The Luxfords’ name has long been synonymous with quality moving in London and the South East, with a history of providing a high standard of service for more than one hundred and fifty years. Luxfords is therefore proud that the quality of service we deliver to our customers has been recognised as this year we won the Domestic Mover of the Year award, a competition organised and adjudicated by both the British Association of Removers and the Office of Fair Trading. Proof indeed that we are every bit as good as we say we are!
Here’s just some of the criteria we meet and on which we were judged against in order to win this prestigious award:
Commitment to quality and standards
Quality and appearance of premises and vehicles
Knowledge, professionalism and Helpfulness of staff
Customer satisfaction
Compliance with the BAR Code of Practice. (view here)
Support of and participation in BAR affairs
Promotion of BAR through marketing, display and advertising materials
Adherence to essential issues such as Health and Safety and other relevant legislative requirements
Commitment to training and development of all staff
We understand that moving home is an extremely stressful time so we will do everything to make your move as easy as possible with our friendly, fully trained staff always available for help and advice.
At the time of our free survey we will discuss and plan every element of your move with you to fit in with your timetable, and leave our Service Specification Form with you confirming exactly what has been discussed.
We will ensure that we deliver the exact service you require, whether it’s a full packing service, packing a few items which require special care or simply providing the materials for you to pack your goods yourself and then supplying a crew on the actual day of the move. But whichever service you chose, you can be sure that your possessions will be handled with the same level of care and attention throughout.
Perhaps that’s why 80% of our business comes from referrals by satisfied customers.
The Luxfords’ name has long been synonymous with quality moving in London and the South East, with a history of providing a high standard of service for more than one hundred and fifty years. Luxfords is therefore proud that the quality of service we deliver to our customers has been recognised as this year we won the Domestic Mover of the Year award, a competition organised and adjudicated by both the British Association of Removers and the Office of Fair Trading. Proof indeed that we are every bit as good as we say we are!
