Quality

BAR British Association of Removers

Membership number L032

Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Office of Fair Trading recognised Terms and Conditions and plain English service contracts for all work carried out. The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.

Having recently entered the Government's Train to Gain scheme, we are pleased to announce that all our operational staff have successfully completed their NVQ Level II in Customer Care - as far as we know, we are the only domestic removal company to have achieved this.

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BSI British Standards

First available in 1998, this is the only Standard for the service industry and we were one of the first UK companies to work towards it, achieving accreditation in 2001. Specifically designed for domestic removals, we worked hard to introduce the necessary systems to ensure compliance to this BSI British and European Quality Standard which specifies how both the administration and operational sides of the business must operate .

Each year, all operational and administrative aspects of the business are independently assessed by an external body to ensure we maintain a high level of service and that our certification remains in place.

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IIP Investors in People

Our staff are our greatest asset and for Luxfords to succeed in today's marketplace we understand that we must provide a better service than our competitors. We ensure our people have the right training, knowledge, skills and motivation to work efficiently and effectively and this underpins our business strategy, assists us to measure our performance and enables us to strive for continuous improvement. We have recently successfully completed our second IIP reassessment.

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